Service Advisor

Perfect Placement UK Ltd; Nottingham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Modern workshop facilities

Ongoing training and development

Clear career progression pathways

Supportive and friendly team

Job summary

Perfect Placement UK Ltd is recruiting on behalf of our client for a Service Advisor to join their reputable automotive business in Nottingham. You will play a vital part in ensuring customer satisfaction through effective communication, high-quality service, and smooth workshop operations.

Duties include greeting customers, booking vehicles into the workshop, providing timely updates, presenting accurate estimates, and liaising with technicians to deliver a consistently high standard of

Qualifications

• Experience as a Service Advisor or similar role in automotive
• Strong communication and customer-focused mindset
• Confident in face-to-face and phone interactions
• Excellent organisational skills and ability to manage multiple priorities
• Knowledge of vehicle servicing and repair processes

Responsibilities

• Greet customers and understand their servicing and repair needs
• Book vehicles into the workshop and manage appointments
• Provide timely updates to customers during repairs
• Liaise with technicians to ensure smooth operations
• Prepare accurate estimates and obtain authorisation for extra work
• Explain repairs clearly to customers
• Handle queries professionally and resolve issues promptly
• Maintain customer records and paperwork
• Identify opportunities for additional services
• Deliver high-standard customer service from start to finish

Skills

Customer service

Communication

Organisational skills

Attention to detail

Face-to-face handling

Job description

We are recruiting on behalf of our client for a Service Advisor to join their reputable and expanding automotive business in Nottingham. This is a key role within a well-established company committed to delivering excellent customer service and maintaining high standards across their modern workshop facilities. The Service Advisor will play a vital part in ensuring customer satisfaction through efficient communication, high-quality service, and smooth operational flow.

• Up to £30,000 basic salary, with bonus earning potential
• Monday to Friday working hours, 8:30am – 5:30pm
• One in two Saturdays, with time off during the week
• Modern workshop environment with up-to-date facilities
• Ongoing training and development programmes
• Clear career progression pathways
• Supportive and friendly team atmosphere

Duties of a Service Advisor:

• Greet customers and understand their vehicle servicing and repair needs
• Book customer vehicles into the workshop and manage appointments efficiently
• Provide timely updates to customers throughout the repair process
• Liaise effectively with technicians and workshop staff to ensure smooth operations
• Prepare accurate estimates and obtain customer authorisation for additional work
• Explain repairs and servicing requirements clearly to customers
• Handle customer queries professionally, resolving issues promptly
• Ensure all customer records and paperwork are correctly maintained
• Identify opportunities for additional services and explain these to customers
• Deliver a consistently high standard of customer service from start to finish

Requirements of a Service Advisor:

• Previous experience as a Service Advisor or in a similar role within the automotive sector
• Strong communication skills and a customer-focused mindset
• Confident in dealing face-to-face and over the phone with customers
• Excellent organisational skills, capable of managing multiple priorities
• Well-versed in vehicle servicing and repair processes
• Professional attitude with a positive approach
• Good attention to detail and accurate administrative skills
• Ability to thrive in a fast-paced workshop environment