Service Advisor

AutoSkills (United Kingdom); Crewe; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Performance bonus

Saturday mornings shift

28 days annual leave

Manufacturer training

Vehicle purchase discount

Career development

Job summary

AutoSkills (United Kingdom) in Crewe is seeking an experienced Service Advisor to join a busy automotive dealership. You will be the key link between customers and the workshop, managing bookings, service and repairs from initial contact through to vehicle collection.

You will deliver a professional customer-focused aftersales experience, coordinate with technicians and the wider team, and ensure work is completed to high standards.

Qualifications

• Experience as a Service Advisor in an automotive dealership.
• Strong knowledge of vehicle servicing and repairs.
• Excellent customer service skills.
• Strong organisational and multitasking abilities.
• Full UK driving licence desirable.
• Right to work in the UK.

Responsibilities

• Welcoming customers and providing a professional service.
• Booking vehicles in for servicing, maintenance and repairs.
• Managing customer appointments and workshop bookings.
• Keeping customers updated throughout the service and repair process.
• Preparing accurate estimates and explaining repair recommendations.
• Discussing additional work and recommending products and services.
• Maximising opportunities for additional sales where appropriate.
• Handling customer queries and resolving issues professionally.
• Managing customer expectations regarding costs and completion times.
• Preparing job cards and ensuring accurate vehicle information is recorded.
• Ensuring all paperwork and records are completed accurately.

Skills

Customer service

Multitasking

Teamwork

Communication

Education

Tools

Computerised dealership systems

Job description

Hours: Monday-Friday 8:00am-5:30pm, 1 in 3 Saturdays 8:30am-12:00pm

Job Type: Full-Time, Permanent

£34,500 OTE

LOOKING FOR YOUR NEXT SERVICE ADVISOR ROLE?

Are you an experienced Service Advisor looking for your next opportunity within a busy automotive dealership?

We're looking for a motivated and customer-focused Service Advisor to join an established automotive business in Crewe. As a Service Advisor, you'll be the key link between customers and the workshop, ensuring every vehicle booking, service, repair and customer interaction is managed professionally from initial booking through to vehicle collection.

WHAT'S IN IT FOR YOU?

• Performance-related bonus and productivity incentives
• 1 in 3 Saturday mornings, 8:30am-12:00pm
• Full-time, permanent position
• 28 days annual leave including bank holidays
• Manufacturer training and career development
• Employee vehicle purchase and servicing discounts
• Friendly and supportive working environment
• Genuine opportunity to develop your automotive career

THE ROLE

As a Service Advisor, you'll be responsible for delivering a professional and customer-focused aftersales experience while ensuring workshop operations run smoothly.

Working closely with customers, technicians and the wider aftersales team, the Service Advisor will manage vehicles throughout the service and repair process, keeping customers informed and ensuring work is completed efficiently and to a high standard.

Your responsibilities will include:

• Welcoming customers and providing a professional and friendly service
• Booking vehicles in for servicing, maintenance and repairs
• Managing customer appointments and workshop bookings
• Keeping customers updated throughout the service and repair process
• Preparing accurate estimates and explaining repair recommendations to customers
• Discussing additional work and recommending relevant products and services
• Maximising opportunities for additional sales where appropriate
• Handling customer queries and resolving issues professionally
• Managing customer expectations regarding costs and completion times
• Preparing job cards and ensuring accurate vehicle information is recorded
• Ensuring all paperwork and computer records are completed accurately
• Maintaining excellent levels of customer satisfaction
• Working closely with the Workshop Controller and Service Manager
• Following manufacturer and company procedures
• Supporting the wider Aftersales team when required

ABOUT YOU

We're looking for an experienced Service Advisor with a strong automotive background and excellent customer service skills.

The successful Service Advisor will ideally have:

• Previous experience as a Service Advisor within an automotive dealership
• Minimum 2 years' dealership experience
• Experience within an aftersales, workshop or service environment
• Strong knowledge of vehicle servicing and repairs
• Strong organisational skills and the ability to multitask
• Ability to manage multiple customer requirements in a busy workshop environment
• Confident using computerised dealership systems
• Good commercial awareness and the ability to identify additional sales opportunities
• Ability to work effectively as part of a busy team
• Full UK driving licence desirable
• Right to work in the UK