Customer Experience Tech Support Specialist

Hyve Talent; Bournemouth; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading software solutions provider is seeking a Technical Support Specialist (Customer Experience) to deliver exceptional assistance with in-house software. The role involves helping customers with software setup, answering queries, and contributing to updates. The ideal candidate has over 3 years of technical support experience, excellent communication skills, and strong troubleshooting abilities. This hybrid position offers a competitive salary of up to £29,000, alongside opportunities for professional growth and development.

Qualifications

• Over 3 years of hands-on technical support experience.
• Strong communication skills are essential.
• Ability to troubleshoot effectively will be required.

Responsibilities

• Deliver exceptional support for in-house software.
• Assist customers with software setup.
• Handle customer queries and contribute to software updates.

Skills

Technical support experience

Strong communication skills

Troubleshooting ability

Job description

A leading software solutions provider is seeking a Technical Support Specialist (Customer Experience) to deliver exceptional support for their in-house software. You will play a critical role in assisting customers with software setup, handling queries, and contributing to software updates. The ideal candidate has over 3 years of hands-on technical support experience, strong communication skills, and the ability to troubleshoot effectively. This hybrid role offers a competitive salary of up to £29,000, with opportunities for professional growth and development.