Customer Experience & Tech Solutions Specialist

Virgin Media O2; Sheffield; Vor Ort; GBP 15.000 - 22.000; Vollzeit

Benefits dieser Stelle

Private medical cover

Market-leading leave policies

Birthday off

Pension scheme

Rewards and tools

Zusammenfassung

Virgin Media O2 in Sheffield is hiring a Store Service Advisor to greet customers, resolve queries and showcase our products. You’ll turn everyday interactions into memorable experiences with energy, empathy and expertise.

In-store, you’ll handle account questions and tech challenges, follow policy guidelines, and help customers stay connected. Training, teamwork and a supportive environment are offered to help you grow and shine on every shift.

Qualifikationen

• A passion for delivering brilliant customer service.
• Great communication and problem-solving skills.
• Confidence handling challenging conversations.
• Team player bringing energy to every shift.

Aufgaben

• Greet every customer with warmth and energy.
• Resolve account queries and tech issues.
• Build loyalty through proactive conversations.
• Demonstrate Virgin Media O2 benefits and services.
• Follow store policies and protect customers and business.
• Participate in training and share ideas.

Kenntnisse

Customer service

Communication

Problem solving

Team player

Tech-savvy

Jobbeschreibung

Virgin Media O2 in Sheffield is hiring a Store Service Advisor to greet customers, resolve queries and showcase our products. You’ll turn everyday interactions into memorable experiences with energy, empathy and expertise.

In-store, you’ll handle account questions and tech challenges, follow policy guidelines, and help customers stay connected. Training, teamwork and a supportive environment are offered to help you grow and shine on every shift.