Tech-Savvy Retail Advisor | Deliver Top Customer Experiences

Virgin Media O2; Craigavon; On-site; GBP 15,000 - 22,000; Full time

Job summary

Virgin Media O₂ is seeking a Retail Advisor to help customers get the most from the technology that keeps them connected. You’ll guide choices across mobile, broadband, TV, and accessories, delivering friendly, trusted service and owning customer queries.

You’ll join a close-knit store team, with induction and ongoing coaching to develop product knowledge, systems and customer experience skills. Shifts include evenings and weekends in store hours.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence

Communication skills

Customer focus

Resilience

Flexibility

Open mindset

Job description

Virgin Media O₂ is seeking a Retail Advisor to help customers get the most from the technology that keeps them connected. You’ll guide choices across mobile, broadband, TV, and accessories, delivering friendly, trusted service and owning customer queries.

You’ll join a close-knit store team, with induction and ongoing coaching to develop product knowledge, systems and customer experience skills. Shifts include evenings and weekends in store hours.