Tech-Savvy Retail Advisor: Elevate Customer Experience

Virgin Media O2; Coventry; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa health care

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Broadband discounts

TV discounts

Mobile discounts

Cycle to Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 is hiring a Retail Advisor to help customers choose products, explain price plans and showcase features. You’ll be part of a close-knit team, with induction sessions and ongoing coaching to support growth.

Flexibility is required across store hours, including evenings and weekends. A passion for delivering memorable customer experiences is essential for success in this role.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence & communication

Customer experience

Resilience & motivation

Flexibility

Open mindset

Job description

Virgin Media O2 is hiring a Retail Advisor to help customers choose products, explain price plans and showcase features. You’ll be part of a close-knit team, with induction sessions and ongoing coaching to support growth.

Flexibility is required across store hours, including evenings and weekends. A passion for delivering memorable customer experiences is essential for success in this role.