Tech-Savvy Retail Advisor | Create Memorable Experiences

Virgin Media O2; Salisbury; On-site; GBP 38,540,000 - 44,083,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 is seeking a Retail Advisor to assist customers in selecting and setting up mobile, broadband and TV solutions. You will deliver trusted guidance, demonstrate features, and resolve queries to drive positive experiences. The role emphasizes empathy, ownership and collaborative achievement.

Join a team focused on high street presence and delivering excellent customer service while meeting store targets and maintaining strong satisfaction outcomes.

Qualifications

• Confident in advising customers and guiding choices.
• Ability to demonstrate features and services clearly.
• Resilience and motivation to meet individual and team targets.
• Flexible mindset to work with different customers and priorities.
• Willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from a range of products including mobile, broadband and TV packages.
• Assist in finding the right price plan and setup.
• Showcase technology and accessibility features to customers.
• Own customer queries, resolve issues and build trust.
• Collaborate with the team to hit store targets and customer satisfaction.

Skills

Communication skills

Customer service passion

Resilience

Flexibility

Learning mindset

Job description

Virgin Media O2 is seeking a Retail Advisor to assist customers in selecting and setting up mobile, broadband and TV solutions. You will deliver trusted guidance, demonstrate features, and resolve queries to drive positive experiences. The role emphasizes empathy, ownership and collaborative achievement.

Join a team focused on high street presence and delivering excellent customer service while meeting store targets and maintaining strong satisfaction outcomes.