Retail Service Advisor: Create Moments & Solve Tech

Virgin Media; Liverpool; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Private medical cover

23 days' annual leave + birthday off

Pension scheme (matching up to 10%)

Birth of leave / carers leave policies

Staff discounts and rewards

Job summary

Virgin Media O2 is seeking a Retail Service Advisor to join our Liverpool store. You will greet customers with energy, resolve queries, and showcase how staying connected with Virgin Media O2 enhances their everyday life.

This role is full-time and based in Liverpool. You will be part of a friendly, high-performing team, with training and development opportunities, private medical cover, extensive leave policies, and pension benefits.

Qualifications

• Must have a genuine passion for delivering brilliant customer service.
• Great communication and problem-solving skills are essential.
• Retail, sales, or customer service experience is a plus.

Responsibilities

• Greet customers warmly and create standout moments.
• Resolve account queries and tech challenges with a customer-first approach.
• Listen, understand, and offer solutions to tricky situations.
• Promote Virgin Media O2 products and services to enhance customer benefit.
• Follow store policies, flag risks, and protect customers and the business.
• Participate in training and teamwork to achieve high performance.

Skills

Customer service

Communication

Problem solving

Team player

Job description

Virgin Media O2 is seeking a Retail Service Advisor to join our Liverpool store. You will greet customers with energy, resolve queries, and showcase how staying connected with Virgin Media O2 enhances their everyday life.

This role is full-time and based in Liverpool. You will be part of a friendly, high-performing team, with training and development opportunities, private medical cover, extensive leave policies, and pension benefits.