Tech-Savvy Retail Advisor – Customer Experience

Virgin Media O2; Ashford; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance

Neurodiversity assessments

Virgin Family platform and O₂ Priority

Job summary

Virgin Media O₂ is seeking a Retail Advisor to help customers choose products, explain price plans, and showcase features in-store. You’ll resolve queries with empathy, take ownership of issues, and work with your team to meet store targets and deliver strong customer satisfaction.

Join a close-knit retail team with induction sessions and ongoing coaching. The role offers a competitive hourly rate and opportunities to develop product knowledge and customer experience skills.

Qualifications

• Customer-focused approach to helping customers
• Clear and effective communication with diverse customers
• Willingness to learn about products and services
• Ability to bounce back from challenges and stay motivated
• Interest in technology and how it helps customers

Responsibilities

• Assist customers in choosing products like mobile phones, SIMs, and broadband
• Help customers select price plans and set up services
• Demonstrate features and accessibility tools for products
• Own customer queries and resolve issues to build trust
• Collaborate with store team to hit targets and boost customer satisfaction

Skills

Customer focus

Communication

Teamwork

Adaptability

Tech interest

Job description

Virgin Media O₂ is seeking a Retail Advisor to help customers choose products, explain price plans, and showcase features in-store. You’ll resolve queries with empathy, take ownership of issues, and work with your team to meet store targets and deliver strong customer satisfaction.

Join a close-knit retail team with induction sessions and ongoing coaching. The role offers a competitive hourly rate and opportunities to develop product knowledge and customer experience skills.