Client-Focused Retail Service Advisor - Connectivity

Virgin Media O2; Belfast City District; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Private medical cover

Birthday off

Pension scheme (10% match)

Job summary

Virgin Media O2 is seeking a Store Service Advisor to greet customers warmly, resolve queries, and guide conversations toward lasting connections. You will represent a brand that values energy, empathy, and expertise in everyday retail interactions.

In this role, you’ll handle account questions and tech challenges, always prioritising the customer. You’ll join a supportive team, participate in training, and contribute to memorable store visits that showcase the benefits of staying connected with

Qualifications

• A genuine passion for delivering brilliant customer service.
• Great communication and problem-solving skills.
• Confidence in handling challenging conversations with care and professionalism.
• A team player who brings positivity and energy to every shift.

Responsibilities

• Greet customers and create standout moments.
• Resolve account queries and tech challenges with a customer-first approach.
• Listen, understand, and offer solutions to tricky situations.
• Demonstrate Virgin Media O2 benefits and keep customers connected.

Skills

Customer service passion

Communication skills

Problem-solving

Energetic team player

Job description

Virgin Media O2 is seeking a Store Service Advisor to greet customers warmly, resolve queries, and guide conversations toward lasting connections. You will represent a brand that values energy, empathy, and expertise in everyday retail interactions.

In this role, you’ll handle account questions and tech challenges, always prioritising the customer. You’ll join a supportive team, participate in training, and contribute to memorable store visits that showcase the benefits of staying connected with