Tech-Savvy Retail Advisor

Virgin Media O2; East Midlands; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Pension

Generous holiday

Birthday off

Discounts on broadband and mobile

Cycle2Work

Dental insurance and neurodiversity

Virgin Family platform and O₂ Priority

Job summary

Virgin Media O2 is hiring a Retail Advisor to be the face of our stores, helping customers choose from mobile, broadband and entertainment options while delivering friendly, accurate guidance. You'll build trust, demonstrate features and resolve queries to ensure great experiences.

Training starts immediately with induction and ongoing coaching to support your growth. You'll work in a team across store hours, including evenings and weekends, with benefits like Bupa healthcare, pension and

Qualifications

• Customer-focused approach to advising and problem solving.
• Strong communication and active listening skills.
• Comfort with explaining tech features to customers.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Customer empathy

Communication skills

Problem solving

Team orientation

Tech-savvy

Job description

Virgin Media O2 is hiring a Retail Advisor to be the face of our stores, helping customers choose from mobile, broadband and entertainment options while delivering friendly, accurate guidance. You'll build trust, demonstrate features and resolve queries to ensure great experiences.

Training starts immediately with induction and ongoing coaching to support your growth. You'll work in a team across store hours, including evenings and weekends, with benefits like Bupa healthcare, pension and