Customer Experience Team Member

Unite Students; Loughborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading student accommodation provider in Loughborough is seeking a Customer Experience Team Member. This role involves offering a welcoming reception service, conducting flat viewings, and planning events for students. The ideal candidate is warm, positive, and an excellent communicator, with strong organisational skills. The position offers various benefits including a discretionary annual bonus and 25 days of paid holiday.

Benefits

Discretionary annual bonus

25 days paid holiday

Generous pension scheme

Healthcare Cash Plan

Employee Assistance Programme

Wellbeing platform

Gym benefit

Enhanced Family Leave

Annual ShareSave scheme

Employee Life Assurance

Discounts portal

Qualifications

• Caring and warm personality.
• Ability to interact positively with students.
• Strong organisational and time management skills.

Responsibilities

• Provide a welcoming front of house reception service.
• Conduct flat viewings and lead sales conversations.
• Plan and run events for students.

Skills

Excellent communication

Positive attitude

Time management

Organisational skills

Job description

Social network you want to login/join with:

Customer Experience Team Member, Loughborough

Client:

Unite Students

Location:

Loughborough, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

3d0dc67607a5

Job Views:

22

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

The role

Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!

What you`ll be doing as a Customer Experience Team Member:

• Providing a welcoming front of house reception service
• Conducting flat viewings, inspections, and leading sales conversations
• Planning and running events for our students

What we`re looking for:

• A caring, warm person with a positive attitude
• An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
• You`ll also have great time management and organisational skills

What You`ll Get in Return

• A discretionary annual bonus so you can share in the company`s success
• 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!