Customer Experience Specialist, Sales - Aberdeen (Part Time)

Tesla; Aberdeen City; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading electric vehicle company seeks a Sales Customer Experience Specialist in Aberdeen. You will engage with customers, capture leads, and provide exceptional service to drive sales. Applicants should have strong interpersonal skills and a willingness to learn about Tesla's products. The role is part-time (20 hours per week) and requires flexibility for evenings and weekends. Join us in our mission to accelerate the transition to sustainable energy.

Qualifications

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge or willingness to learn about Tesla's products.
• Ability to communicate information in an easy-to-understand manner.
• Previous experience providing excellent customer service.
• Strong organizational skills with the ability to manage multiple priorities.

Responsibilities

• Engage with customers to identify potential leads and create a pipeline.
• Provide exceptional customer service by understanding needs and selling leads.
• Execute lead capture strategies during events.
• Manage and organize captured lead data in CRM.
• Build value for customers and present vehicles effectively.
• Collaborate with sales and relevant departments.
• Maintain professionalism and reflect Tesla's values.

Skills

Excellent interpersonal skills

Strong knowledge of products

Ability to communicate effectively

Previous customer service experience

Strong organizational skills

Flexibility to work weekends and evenings

Job description

What To Expect

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

• Start date: Immediate
• Location: Aberdeen
• Duration: 12 Months
• Time type: Part Time (20 hours per week)
• Driving License 2+ years

What You'll Do

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

What You'll Bring

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge or willingness to learn Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Previous experience providing excellent customer service.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• Driving license valid in the UK for 2+years
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.