Customer Experience Specialist — Digital Banking & Fraud Awareness

HSBC; Dereham; On-site; GBP 26,000; Full time

Job summary

A prominent banking institution in Dereham is seeking a dedicated Customer Service Consultant to deliver exceptional service and support customers in their banking choices. The ideal candidate will demonstrate excellent communication skills, a passion for customer care, and the ability to thrive in a dynamic environment. This position offers a competitive salary and comprehensive benefits, including generous holiday and healthcare options.

Benefits

Over six weeks holiday

Employee discounts initiative

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Ability to engage in effective conversations with customers.
• Ownership of customer enquiries through to resolution.
• Adaptability to a continuously changing environment.

Responsibilities

• Provide outstanding service as a Customer Service Consultant.
• Educate customers on HSBC digital platforms.
• Identify and support vulnerable customers.

Skills

Excellent communication skills

Empathy

Resilience

Job description

A prominent banking institution in Dereham is seeking a dedicated Customer Service Consultant to deliver exceptional service and support customers in their banking choices. The ideal candidate will demonstrate excellent communication skills, a passion for customer care, and the ability to thrive in a dynamic environment. This position offers a competitive salary and comprehensive benefits, including generous holiday and healthcare options.