Customer Experience Specialist

Molton Brown; Newbury; On-site; GBP 60,000 - 80,000; Part time

Job summary

A luxury cosmetics retailer is seeking a Seasonal Sales Consultant in Newbury for October to December 2024. This role emphasizes exceptional customer service and product knowledge, guiding customers through a personalized experience. The ideal candidate will have retail experience, excellent communication skills, and a positive attitude. The position offers an hourly rate of £12.00, staff discounts, holiday accrual, and performance bonuses, creating an attractive opportunity for the holiday season.

Benefits

50% staff discount on all products

Opportunity to accrue up to 4.4 weeks holiday

Monthly store bonus scheme

Wellbeing support

Company pension scheme

Learning and development opportunities

Qualifications

• Experience in retail or willingness to learn quickly.
• Excellent communication skills and confidence in dealing with customers.
• Positive, can-do attitude and high level of personal grooming standards.
• Ability to work well in a team and meet store and personal KPI’s.
• Flexibility in working arrangements to suit business requirements.

Responsibilities

• Provide excellent customer service and detailed product knowledge to our customers.
• Sell through a personalised approach, guiding the customer journey from start to finish.
• Deliver sensorial experiences through signature services such as fragrance consultations.

Skills

Experience in retail or willingness to learn quickly

Excellent communication skills

Positive, can-do attitude

Ability to work well in a team

Flexibility in working arrangements

Job description

Company Overview

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao’s global cosmetics portfolio. Expertly blended fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Molton Brown and Kao share a passion for integrity, craftsmanship, artistry and for giving our consumers the ultimate quality experience.

Seasonal Sales Consultant – Swindon (October – December 2024)

What You Will Do

• Provide excellent customer service and detailed product knowledge to our customers.
• Sell through a personalised approach, guiding the customer journey from start to finish.
• Deliver sensorial experiences through signature services such as fragrance consultations or hand and arm massages.
• Assist the team with general store tasks including stock management, cleaning and replenishment.

What We Are Looking For

• Experience in retail or willingness to learn quickly.
• Excellent communication skills and confidence in dealing with customers.
• Positive, can‑do attitude and high level of personal grooming standards.
• Ability to work well in a team and meet store and personal KPI’s.
• Flexibility in working arrangements to suit business requirements.

What We Can Offer You

• Hourly rate of £12.00.
• 50% staff discount on all Molton Brown products.
• Opportunity to accrue up to 4.4 weeks holiday and a day off on your birthday.
• Monthly store bonus scheme up to 0.35% of retail sales if store targets are reached.
• Access to discounts and cash‑backs from high‑street retailers.
• Wellbeing support, company pension scheme and learning and development opportunities.

The application deadline for this position is 11:59 pm, Sunday the 8th of September 2024.