Customer Experience Specialist

Wm Armstrong (Longtown) Ltd; Longtown; On-site; GBP 27,000; Full time

Job summary

A leading logistics company in Longtown is seeking a Customer Care Advisor to join their Customer Experience team. The ideal candidate will ensure all customer queries are handled swiftly and empathetically. Responsibilities include managing customer communications, liaising across departments, and resolving inquiries while maintaining service standards. Qualifications include GCSEs in English and Maths; customer service experience is preferred. This full-time role offers a competitive salary and various benefits, promoting a supportive work environment.

Benefits

An attractive salary of £26,265.82 per annum

Life insurance

Medicash scheme

Sickness scheme

Company Pension

Qualifications

• Previous experience in customer service preferred.
• Experience in the transport or haulage industry preferred, but not essential.

Responsibilities

• Outbound follow-up to customer emails.
• First line of enquiry for all customers.
• Discrepancy management.
• Mailbox management within SLA.
• Liaise across all departments.
• Query ownership and resolution.
• Resolve customer queries first time.
• Clear and concise notes on all customer contact.

Skills

Excellent written and verbal communication skills

Strong problem-solving skills

Organised

Competent with CRM or ticketing systems

Customer-focused

Ability to communicate at all levels

Ability to work under pressure

Excellent attention to detail

Excellent numerical and analytical skills

Education

GCSEs including English and Maths

NVQ in Customer Service or related discipline

Tools

Microsoft Office

Job description

A leading logistics company in Longtown is seeking a Customer Care Advisor to join their Customer Experience team. The ideal candidate will ensure all customer queries are handled swiftly and empathetically. Responsibilities include managing customer communications, liaising across departments, and resolving inquiries while maintaining service standards. Qualifications include GCSEs in English and Maths; customer service experience is preferred. This full-time role offers a competitive salary and various benefits, promoting a supportive work environment.