Customer Experience Officer

SINGAPORE POOLS (PRIVATE) LIMITED.; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading betting service provider in the United Kingdom seeks a passionate and professional Customer Experience Officer to join their team. The successful candidate will engage with customers, support various initiatives, and assist with enquiries related to SPPL's products and services. The role requires strong communication skills, the ability to work independently, and a minimum of GCE O' Level. This position offers competitive salaries and various benefits including medical insurance.

Benefits

Competitive salaries

Staggered working hours

Medical Insurance

Qualifications

• Minimum GCE O' Level with relevant experience in hospitality, sales or customer service preferred.
• Ability to talk and sell to customers.
• Strong interpersonal and communication skills.
• Digital savvy with knowledge of digital applications.
• Good team player and able to work independently with minimal guidance.
• Willing to work shift hours, weekends, and public holidays.

Responsibilities

• Engage or assist walk-in customers at retail sales points.
• Provide support for divisional or corporate initiatives.
• Share features and functions of SPPL's offerings with customers.
• Assist with customer enquiries as a one-stop touch point.

Skills

Soft-selling skills

Interpersonal skills

Communication skills

Digital application knowledge

Education

GCE O' Level

Job description

We are looking for a passionate and professional Customer Experience Officer to join our Customer Experience team to serve as a one-stop touch point for customers on all Singapore Pools (SPPL) products and service related matters.

Based in Singapore and reporting to the Assistant Manager, the incumbent will execute the Customer Experience initiative at retail touchpoints to provide excellent experience and servie to the customers.
However, we also recognize that each individual has a unique blend of skills. Whether your strength is in sales or customer service, we want to talk to you.

What You'll Do

• You will need to engage or assist walk-in customers at our retail sales points on SPPL's offerings and campaigns (E.g. educational campaigns or outlet closure campaigns).
• You will need to provide support for divisional or corporate initiative such as Anti Scam Awareness initiaitives.
• You will need to engage customers by sharing the features and functions of SPPL's oferings, assist and facilitate customers on their requests with download, set-up, and usage of the app.
• You will assist with customer enquiries and serve as a one-stop touch point for customers for all SPPL related matters.

Who You Are

• You will need a minimum GCE O' Level with relevant experience in hospitality, sales or customer service preferred
• You should be able to talk and sell to customers, i.e. soft-selling skills
• You should have strong interpersonal and communication skills
• You should be digital savvy – possess knowledge of digital applications
• You should be a good team player but able to work on own initiatives with minimum guidance.
• You should be willing to work shift hours, weekends and public holidays

Benefits

• Competitive salaries
• Staggered working hours
• Medical Insurance

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.
If you are interested, please send your resume to P&[e-mail]. We will reach out to shortlisted candidates for further career conversations.