Customer Experience Manager – Homeowner Care & Quality

Deverell Smith Recruitment Ltd; Chipping Barnet; On-site; GBP 55,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Experience Manager based in Chipping Barnet. The successful candidate will oversee the customer journey, ensuring exceptional service from pre-completion visits to the end of the warranty period. Responsibilities include managing customer defects, overseeing a team of customer service operatives, and ensuring compliance with relevant standards. Strong organisational, client management, and communication skills are essential for success. This full-time position offers a competitive salary of £55,000.

Qualifications

• Strong customer service background with proven ability to manage customer relationships.
• Excellent organisational and administrative skills with high attention to detail.
• Experience with defect management and coordinating remedial works.

Responsibilities

• Serve as the primary point of contact throughout the customer journey.
• Manage and coordinate the completion of customer defects in line with SLA timescales.
• Log and track all customer defects and communications in COINS system.

Skills

Customer service management

Organisational skills

Defect management

Communication skills

Budget management

Health and safety understanding

Tools

COINS system

Job description

A leading recruitment agency is seeking a Customer Experience Manager based in Chipping Barnet. The successful candidate will oversee the customer journey, ensuring exceptional service from pre-completion visits to the end of the warranty period. Responsibilities include managing customer defects, overseeing a team of customer service operatives, and ensuring compliance with relevant standards. Strong organisational, client management, and communication skills are essential for success. This full-time position offers a competitive salary of £55,000.