Customer Experience Leader & Team Coach

Motorpoint Ltd; Padiham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK car retailer is seeking a Customer Service Manager to oversee the vehicle handover process and ensure outstanding customer service. The ideal candidate will have a proven track record in customer service and strong people management skills. Benefits include 31 days of holiday, paid time off every month, staff discounts, and various employee development programs. This is a full-time position based in Padiham, with a salary starting at £31,472.10 per annum plus bonuses.

Benefits

Paid time off every month

31 days holiday plus additional days off

Staff discount on cars and finance options

Healthcare

Employee Assistance Programme (EAP)

Qualifications

• Proven track record of strong customer service in a face-to-face environment.
• Experience in people and team management.
• Strong verbal and written communication skills.

Responsibilities

• Overarching responsibility for the full vehicle handover process.
• Delivering exceptional customer service to exceed customer needs.
• Managing customer service team and ensuring optimal staffing levels.
• Liaising with departments to meet same-day service expectations.

Skills

Strong customer service skills

Team management

Verbal communication

Written communication

Organizational skills

Mentoring and coaching

Job description

A leading UK car retailer is seeking a Customer Service Manager to oversee the vehicle handover process and ensure outstanding customer service. The ideal candidate will have a proven track record in customer service and strong people management skills. Benefits include 31 days of holiday, paid time off every month, staff discounts, and various employee development programs. This is a full-time position based in Padiham, with a salary starting at £31,472.10 per annum plus bonuses.