Customer Experience Lead & Team Coach

The Rank Group; Romford; On-site; GBP 32,000; Full time

Job summary

A leading bingo and gaming company in Romford seeks an Assistant Manager to lead and inspire a team in delivering exceptional customer experiences. This role involves managing day-to-day operations, coaching team members, and driving results to ensure every guest feels valued. Candidates should have proven leadership skills and a passion for outstanding customer service. A competitive salary and various benefits are offered, including paid breaks and career development training.

Benefits

Competitive Salary - £31,930

Paid breaks

50% discount on food and soft drinks

Pension and Life Assurance

Access to Employee Assistance Programme

Funded Apprenticeships and training

Uniform provided

Qualifications

• Proven ability to lead and inspire a team to deliver great results.
• Passion for creating outstanding customer experiences.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences.
• Manage day-to-day operations and coach team members.
• Drive results and ensure guests feel welcomed.

Skills

Team leadership

Customer service excellence

Commercial awareness

Job description

A leading bingo and gaming company in Romford seeks an Assistant Manager to lead and inspire a team in delivering exceptional customer experiences. This role involves managing day-to-day operations, coaching team members, and driving results to ensure every guest feels valued. Candidates should have proven leadership skills and a passion for outstanding customer service. A competitive salary and various benefits are offered, including paid breaks and career development training.