Customer Experience Lead — Process & Support

UBT; Havant; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading customer experience organization in Havant is seeking a proactive Customer Experience Co-ordinator to manage customer inquiries and support requests. You will serve as the primary liaison between customers and internal teams, primarily sales, ensuring exceptional customer satisfaction. The ideal candidate will possess strong problem-solving skills, high attention to detail, and previous experience in customer service or administrative roles. This position offers a competitive salary between £27,000 and £30,000, along with various company benefits including free parking and a bonus scheme.

Benefits

Company wide bonus scheme

Free Parking

Fully stocked Kitchen

Prosecco Fridays

Company rewards and recognitions

Qualifications

• Strong accountability and ability to own outcomes from start to finish.
• Exceptional problem-solving and decision-making skills.
• High attention to detail and commitment to following procedures.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handle various customer service and administrative tasks.
• Serve as the primary liaison between customers and the sales team.
• Identify and address process improvements.
• Take ownership of customer issues.

Skills

Problem-solving

Communication skills

Customer service

Organizational skills

Education

A-Level or equivalent

Tools

Microsoft Excel

CRM systems

Job description

A leading customer experience organization in Havant is seeking a proactive Customer Experience Co-ordinator to manage customer inquiries and support requests. You will serve as the primary liaison between customers and internal teams, primarily sales, ensuring exceptional customer satisfaction. The ideal candidate will possess strong problem-solving skills, high attention to detail, and previous experience in customer service or administrative roles. This position offers a competitive salary between £27,000 and £30,000, along with various company benefits including free parking and a bonus scheme.