Customer Experience Lead: Coach Service Excellence

Asda Stores Ltd.; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a Customer Manager to enhance customer experiences and lead store operations. This role involves coaching colleagues, resolving customer issues, and ensuring service standards. Must have experience in retail or hospitality environments and be passionate about customer service. The position offers competitive pay and benefits including discounts, bonuses, and health support.

Benefits

Colleague discount

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye test

Discounted Asda services

Flexible pay options

Company pension

24/7 virtual GP

Excellent parental leave policies

Colleague recognition programme

Discounts across services and activities

Qualifications

• Experience managing or supervising in a customer-facing retail or hospitality environment.
• Flexibility to work a range of shifts, including weekends and evenings.
• Passion for customer service and team development.

Responsibilities

• Champion customer experience and ensure lasting impressions.
• Lead, coach, and inspire colleagues on service standards.
• Drive service improvements across the store.

Skills

Customer service

Strong communication

Team development

Problem-solving

Job description

A leading retail company in the United Kingdom is seeking a Customer Manager to enhance customer experiences and lead store operations. This role involves coaching colleagues, resolving customer issues, and ensuring service standards. Must have experience in retail or hospitality environments and be passionate about customer service. The position offers competitive pay and benefits including discounts, bonuses, and health support.