Customer Experience & Feedback Coordinator

Dexters; Teddington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service company in Teddington is looking for a team member to monitor online reviews and respond to customer feedback. The role includes producing monthly performance figures and assisting with complaints. The ideal candidate will have a passion for customer service, excellent communication skills, and the ability to work under pressure. A smart appearance and a can-do attitude are essential. This position offers an opportunity to be part of a dynamic team that values high standards.

Qualifications

• Passion for customer service and upholding service standards.
• Confidence to work as part of a busy team.
• Excellent timekeeping and absence record.

Responsibilities

• Monitor online review sites and respond to incoming feedback.
• Produce monthly figures including feedback and team stats.
• Assist Customer Relations Team with complaint files.

Skills

Customer Focused

Excellent communication skills

Good writing skills

Highly organised

Professional approach

Job description

A customer service company in Teddington is looking for a team member to monitor online reviews and respond to customer feedback. The role includes producing monthly performance figures and assisting with complaints. The ideal candidate will have a passion for customer service, excellent communication skills, and the ability to work under pressure. A smart appearance and a can-do attitude are essential. This position offers an opportunity to be part of a dynamic team that values high standards.