Customer Experience & Data Analytics Executive

BMW Group; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive company in Greater London is seeking a Customer Experience Executive to manage customer complaints and provide data analysis. The ideal candidate will have A level or Degree qualifications, excellent time management skills, and experience dealing with complaints in a luxury brand environment. Flexible working hours may be negotiated. The company prides itself on commitment to equal treatment and opportunities.

Qualifications

• A level or Degree level qualifications or equivalent.
• Excellent time management and organisational skills.
• Experience of dealing with high-level complaints with discretion.

Responsibilities

• Manage Park Lane complaints logging and updates.
• Provide reports to identify improvement areas.
• Prepare topics for Internal Communication.

Skills

Time management

Attention to detail

Discretion in handling complaints

Problem-solving

MS Office knowledge

Experience with luxury brands

Composure under pressure

Administration skills

Education

A level or Degree level qualifications or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

Job description

A leading automotive company in Greater London is seeking a Customer Experience Executive to manage customer complaints and provide data analysis. The ideal candidate will have A level or Degree qualifications, excellent time management skills, and experience dealing with complaints in a luxury brand environment. Flexible working hours may be negotiated. The company prides itself on commitment to equal treatment and opportunities.