Customer Experience Consultant – Digital Banking Advocate

Banco Santander (Brasil); Tewkesbury; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

8% discretionary bonus

25 days' holiday + bank holidays

Company pension (8% employer)

Healthcare benefits

Staff product discounts

Job summary

Santander UK is seeking a Customer Service Consultant for the Tewkesbury branch to help customers make the most of digital banking and personal banking. You will deliver a personalised, human experience across channels and build long-term trust and loyalty.

The starting salary is £25,000 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary. 25 days' holiday and benefits are included.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel support

Financial products

Job description

Santander UK is seeking a Customer Service Consultant for the Tewkesbury branch to help customers make the most of digital banking and personal banking. You will deliver a personalised, human experience across channels and build long-term trust and loyalty.

The starting salary is £25,000 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary. 25 days' holiday and benefits are included.