Digital Banking Support Specialist

Santander UK plc.; Peterborough; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance 25 days + bank

Pension with employer contributions

Healthcare benefits

Staff banking products access

Wellbeing programs

Hybrid working

Job summary

Santander UK plc. is seeking a Customer Service Consultant at the Peterborough branch. You will support personal banking customers, helping them use digital channels while delivering a personalised, human experience that builds trust.

The role emphasizes innovation, collaboration, and contributing to a customer-centric transformation. The starting salary is £25,000 with a £500 flexible benefit allowance and a discretionary 8% performance bonus. A hybrid pattern is in place with onsite training.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Financial products

Team collaboration

Job description

Santander UK plc. is seeking a Customer Service Consultant at the Peterborough branch. You will support personal banking customers, helping them use digital channels while delivering a personalised, human experience that builds trust.

The role emphasizes innovation, collaboration, and contributing to a customer-centric transformation. The starting salary is £25,000 with a £500 flexible benefit allowance and a discretionary 8% performance bonus. A hybrid pattern is in place with onsite training.