Personal Banking Concierge & Digital Champion

Santander Bank; Peterborough; Hybrid; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

£500 annual cash allowance

25 days' holiday + bank holidays

Private healthcare benefits

Pension (employer contributions)

Share plans

Hybrid working pattern

Zusammenfassung

Santander is seeking a customer-focused professional to support personal banking customers across face-to-face, telephone and video channels, helping them get the most from digital banking with a personalised service. You will build trusted relationships, promote digital self-service, and work with colleagues to deliver a high-quality customer experience.

The role is site-based with hybrid working after training, with a starting salary of £25,000 plus a £500 benefit allowance and an 8%

Qualifikationen

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Aufgaben

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Kenntnisse

Customer service

Multi-channel

Financial products

Jobbeschreibung

Santander is seeking a customer-focused professional to support personal banking customers across face-to-face, telephone and video channels, helping them get the most from digital banking with a personalised service. You will build trusted relationships, promote digital self-service, and work with colleagues to deliver a high-quality customer experience.

The role is site-based with hybrid working after training, with a starting salary of £25,000 plus a £500 benefit allowance and an 8%