Branch Banking: Customer Experience Consultant

Santander UK plc.; Tewkesbury; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance £500

25 days holiday + bank holidays

Company pension with employerContrib

Job summary

Santander UK plc in Tewkesbury is hiring a Customer Service Consultant at the S1 Branch Banking team for a 12 Month FTC. You’ll support personal banking customers across face-to-face, phone and video channels, helping them use digital services while delivering a personalised, human experience that builds confidence and trust.

A discretionary bonus of 8% is offered on salary. The role focuses on understanding customer needs, promoting digital adoption, and delivering high-quality service with

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service across channels

Financial products experience

Team collaboration

Job description

Santander UK plc in Tewkesbury is hiring a Customer Service Consultant at the S1 Branch Banking team for a 12 Month FTC. You’ll support personal banking customers across face-to-face, phone and video channels, helping them use digital services while delivering a personalised, human experience that builds confidence and trust.

A discretionary bonus of 8% is offered on salary. The role focuses on understanding customer needs, promoting digital adoption, and delivering high-quality service with