Digital Banking Advisor - Customer Service (12-Month FTC)

Banco Santander SA; Telford; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Performance bonus

Company pension

Job summary

Santander is recruiting a Customer Service Consultant for the Telford branch, offering a 12‑month FTC. You’ll support personal banking customers across face‑to‑face, phone and video channels, helping them use digital banking platforms and choosing suitable products while delivering personalised service.

The role emphasises building trust and loyalty, with a starting salary of £25,000 plus a £500 flexible benefit allowance and an 8% discretionary bonus.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face‑to‑face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self‑service adoption using customer devices and in‑branch technology
• Collaborating with colleagues to deliver a consistent and high‑quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Multichannel customer service

Digital banking support

Financial products knowledge

Job description

Santander is recruiting a Customer Service Consultant for the Telford branch, offering a 12‑month FTC. You’ll support personal banking customers across face‑to‑face, phone and video channels, helping them use digital banking platforms and choosing suitable products while delivering personalised service.

The role emphasises building trust and loyalty, with a starting salary of £25,000 plus a £500 flexible benefit allowance and an 8% discretionary bonus.