Digital Banking Concierge — Customer Service & Growth

Banco Santander SA; Worcester Park Estate; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

Discretionary bonus 8%

Pension contributions

Healthcare options

Job summary

Santander UK is hiring a Customer Service Consultant at the Bluewater branch, with a hybrid pattern after onsite training. You will help personal banking customers, guiding them through digital tools and maintaining a high level of service to build trust and loyalty.

The role offers a starting salary of £25,000 with a £500 flexible benefit allowance, plus an 8% discretionary bonus potential, 25 days of holiday plus bank holidays, and voluntary healthcare options.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Financial products knowledge

Team collaboration

Job description

Santander UK is hiring a Customer Service Consultant at the Bluewater branch, with a hybrid pattern after onsite training. You will help personal banking customers, guiding them through digital tools and maintaining a high level of service to build trust and loyalty.

The role offers a starting salary of £25,000 with a £500 flexible benefit allowance, plus an 8% discretionary bonus potential, 25 days of holiday plus bank holidays, and voluntary healthcare options.