Personal Banking & Digital Services Consultant

Santander Bank; Norwich; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

25 days holiday plus bank holidays

Private medical insurance

8% employer pension contribution

Staff product access and discounts

Job summary

Santander Bank in the United Kingdom is hiring for a customer service role focused on helping personal banking customers get the most from digital banking and a personalised, human experience. You will support customers across face-to-face, phone and video channels, and proactively identify the best products and services to meet their needs.

Starting salary is £25,000 with a £500 flexible benefit allowance and an 8% discretionary bonus.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Digital banking support

Team collaboration

Job description

Santander Bank in the United Kingdom is hiring for a customer service role focused on helping personal banking customers get the most from digital banking and a personalised, human experience. You will support customers across face-to-face, phone and video channels, and proactively identify the best products and services to meet their needs.

Starting salary is £25,000 with a £500 flexible benefit allowance and an 8% discretionary bonus.