Digital Banking Advocate — Customer Service Consultant

Banco Santander SA; Bridport; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

Discretionary annual bonus (8%)

Job summary

Santander UK is seeking a Customer Service Consultant in Bridport for a 12 Month FTC. You will assist customers across face-to-face, telephone, and video channels, helping them navigate digital banking while delivering a personalised service that builds trust and loyalty.

The role emphasizes proactive problem-solving and collaboration with colleagues to ensure a high-quality experience. The starting salary is £25,000 with a £500 flexible benefit allowance and the opportunity to earn an 8%

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Assist customers across face-to-face, telephone and video channels to meet banking needs.
• Promote and explain digital banking services (mobile/online).
• Identify customer needs and suggest suitable products/services.
• Resolve queries efficiently with clear, practical solutions.
• Build relationships through personalised service and engagement.
• Encourage digital self-service adoption using devices and in-branch tech.
• Collaborate with colleagues to maintain high-quality customer experience.
• Identify opportunities to improve service delivery and support.

Skills

Customer service

Financial products

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant in Bridport for a 12 Month FTC. You will assist customers across face-to-face, telephone, and video channels, helping them navigate digital banking while delivering a personalised service that builds trust and loyalty.

The role emphasizes proactive problem-solving and collaboration with colleagues to ensure a high-quality experience. The starting salary is £25,000 with a £500 flexible benefit allowance and the opportunity to earn an 8%