Digital Banking Customer Experience Consultant

Banco Santander SA; Alton; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

8% discretionary bonus

Pension contributions (8%)

Job summary

Santander UK in Alton is seeking a Customer Service Consultant to support personal banking customers across face-to-face, phone and digital channels. You will help customers use digital banking tools and provide a personalised service to build trust and loyalty.

The role is based at the Alton branch with hybrid working after onsite training, and comes with a starting salary and benefits package designed to reward customer-centric performance.

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service delivery

Financial products knowledge

Team collaboration

Job description

Santander UK in Alton is seeking a Customer Service Consultant to support personal banking customers across face-to-face, phone and digital channels. You will help customers use digital banking tools and provide a personalised service to build trust and loyalty.

The role is based at the Alton branch with hybrid working after onsite training, and comes with a starting salary and benefits package designed to reward customer-centric performance.