Digital Banking Support Specialist

Banco Santander SA; Tewkesbury; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Holiday entitlement (25 days + bankhol

Job summary

Santander UK in Tewkesbury is seeking a Customer Service Consultant to support personal banking customers across multiple channels, helping them utilise digital services and stay in control of their finances. You will deliver a personalised, human experience that builds trust and loyalty.

With a focus on using digital tools to simplify banking, you’ll work with colleagues to ensure a consistent, high-quality customer experience and identify opportunities to improve service delivery.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutionsBuilding strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service excellence

Multi-channel support

Digital banking guidance

Relationship building

Job description

Santander UK in Tewkesbury is seeking a Customer Service Consultant to support personal banking customers across multiple channels, helping them utilise digital services and stay in control of their finances. You will deliver a personalised, human experience that builds trust and loyalty.

With a focus on using digital tools to simplify banking, you’ll work with colleagues to ensure a consistent, high-quality customer experience and identify opportunities to improve service delivery.