Customer Service Consultant, Hybrid Banking & Digital Help

Santander; Huddersfield; Hybrid; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

£500 flexible benefit allowance

Hybrid working after onboarding

Discretionary bonus 8%

Zusammenfassung

Santander UK is seeking a Customer Service Consultant to join the Huddersfield Branch on a 12-month FTC. You will assist customers across in-branch, phone and video channels, guiding them through digital banking and personal finance options.

This role emphasizes building trust through personalised service, with a starting salary of £25,000 plus a £500 flexible benefit allowance and a discretionary 8% bonus. Hybrid working pattern applies after onboarding.

Qualifikationen

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Aufgaben

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Kenntnisse

Customer service

Financial services

Teamwork

Jobbeschreibung

Santander UK is seeking a Customer Service Consultant to join the Huddersfield Branch on a 12-month FTC. You will assist customers across in-branch, phone and video channels, guiding them through digital banking and personal finance options.

This role emphasizes building trust through personalised service, with a starting salary of £25,000 plus a £500 flexible benefit allowance and a discretionary 8% bonus. Hybrid working pattern applies after onboarding.