Customer Experience Champion — Team Member

Oliver Bonas; Horsham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Wellbeing support

Flexible holiday

Profit related bonus

Pension plan

Refer a Friend incentive

Enhanced parental leave

EDI network

Mental Health support

360L eLearning platform

Free refreshments

Job summary

Oliver Bonas in Horsham seeks a store team member to deliver a fantastic customer experience and maintain up-to-date product knowledge. You will work across key days with the team, embrace ownership of tasks, and follow health, safety, and stock procedures to keep the store running smoothly.

Our values drive collaboration, imagination and kindness; this role supports inclusive, friendly service and ongoing training to grow with the brand.

Qualifications

• Great people skills and a friendly, helpful attitude.
• Strong customer service with a focus on delivering a fantastic experience.
• Clear, confident communication with team members.
• Organisation and multi-tasking to keep the store running smoothly.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities and contribute positively to team sessions.
• Embrace ownership of tasks and lead by example.
• Adhere to stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping in-store and back of house areas.
• Support other stores when needed.
• Be aware of sales targets and store performance.

Skills

People skills

Customer service

Communication

Organisation

Multi-tasking

Job description

Oliver Bonas in Horsham seeks a store team member to deliver a fantastic customer experience and maintain up-to-date product knowledge. You will work across key days with the team, embrace ownership of tasks, and follow health, safety, and stock procedures to keep the store running smoothly.

Our values drive collaboration, imagination and kindness; this role supports inclusive, friendly service and ongoing training to grow with the brand.