Retail Customer Experience Team Member (Flexible Hours)

Oliver Bonas Limited; United Kingdom; Remote; GBP 10,000 - 12,000; Part time

Benefits offered by this job

Employee discount up to 60%

24 hour employee assistance programme

Flexible holiday 30–35 days

Profit related bonus

Pension plan

Refer a Friend incentive

Enhanced parental leave

EDI and diversity initiatives

Mental Health Support

360L eLearning platform

Free refreshments in store

Job summary

Oliver Bonas Limited is seeking a Team Member to support day-to-day store operations in Westminster. You will help deliver a great customer experience, maintain product knowledge and contribute to a friendly, efficient shopping environment.

In this role you will work key days across the week (Tue, Fri, Sat, Sun) with shifts subject to business needs and your availability. You will join a collaborative OB team focused on service excellence and friendly store operations.

Qualifications

• Great people skills and customer focus.
• Excellent customer service and communication.
• Organised, able to multitask in a busy environment.
• Positive attitude and solution-oriented approach.
• Strong teamwork and reliability.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities and contribute positively to team sessions.
• Embrace ownership of tasks and set a good example for the team.
• Adhere to operational practices and procedures (stock deliveries, health and safety, stock takes).
• Maintain housekeeping standards in-store and back of house areas.
• Support other stores where needed.
• Be aware of store sales targets and performance versus company figures.
• Be aware of best-sellers to support sales growth.

Skills

Customer service

Communication

Organisation

Multitasking

Positivity

Team player

Job description

Oliver Bonas Limited is seeking a Team Member to support day-to-day store operations in Westminster. You will help deliver a great customer experience, maintain product knowledge and contribute to a friendly, efficient shopping environment.

In this role you will work key days across the week (Tue, Fri, Sat, Sun) with shifts subject to business needs and your availability. You will join a collaborative OB team focused on service excellence and friendly store operations.