Customer Experience Team Member - Flexible Hours & Perks

Oliver Bonas; City Of London; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Employee discount

Employee assistance program

Flexible holiday

Profit related bonus

Pension enrolment

Refer a Friend

Enhanced parental leave

EDI network

Mental Health support

360L eLearning

Free refreshments

Job summary

Oliver Bonas is seeking a Team Member for an 8-hour shift. You will work key days across the week to keep the store running smoothly and provide an exceptional customer experience. The role involves maintaining product knowledge, strong teamwork, and supporting store targets.

We offer a comprehensive benefits package and a collaborative, positive work environment where every team member has a part to play in making OB a special place to work.

Qualifications

• Great people skills
• Excellent customer service
• Calm, solutions focused with strong listening skills
• Genuine interest in people
• Natural, confident communication style
• Organisation skills and multi-tasking ability
• Positivity and energetic attitude
• Resourcefulness and willingness to learn

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store's sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Skills

People skills

Customer service

Active listening

Communication

Organisation

Multi-tasking

Positivity

Resourcefulness

Job description

Oliver Bonas is seeking a Team Member for an 8-hour shift. You will work key days across the week to keep the store running smoothly and provide an exceptional customer experience. The role involves maintaining product knowledge, strong teamwork, and supporting store targets.

We offer a comprehensive benefits package and a collaborative, positive work environment where every team member has a part to play in making OB a special place to work.