Part-Time Customer Experience Team Member

Oliver Bonas Limited; Greater London; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Employee discount

Pension plan

Holiday allowance

Profit bonus

Free refreshments

Job summary

Oliver Bonas Limited is looking for a Team Member working 28 hours per week. You will be the friendly face helping customers, sharing knowledge about products, and contributing to a smooth-running store.

The role emphasises strong customer service, teamwork, and a proactive approach to daily tasks. You will engage in training, uphold store standards, and support other locations when needed.

Qualifications

• Great people skills
• Excellent customer service
• Organisation skills and multi-tasking ability

Responsibilities

• Provide a great experience to every customer.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, e.g. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Skills

Customer service

Communication

Organisational skills

Job description

Oliver Bonas Limited is looking for a Team Member working 28 hours per week. You will be the friendly face helping customers, sharing knowledge about products, and contributing to a smooth-running store.

The role emphasises strong customer service, teamwork, and a proactive approach to daily tasks. You will engage in training, uphold store standards, and support other locations when needed.