Customer-Focused Retail Team Member

Oliver Bonas Limited; Greater London; On-site; GBP 13,776 - 16,531; Part time

Benefits offered by this job

Generous employee discount up to 60%

24 hour employee assistance programme

Flexible holiday – 30 to 35 days

Profit related bonus scheme

Pension scheme

Refer a Friend incentive

Enhanced parental leave

EDI network

Mental Health First Aider

360L eLearning platform

Free refreshments in store

Job summary

Oliver Bonas Limited is looking for a proactive Team Member to join our store in London. The role involves delivering a fantastic customer experience, maintaining product knowledge, and working closely with the team to keep the store running smoothly.

You will engage with customers across key days, participate in training, and take ownership of tasks while upholding health and safety standards. Generous discounts and store perks accompany the role.

Qualifications

• Great people skills.
• Excellent customer service.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Resourcefulness and someone who’s looking for opportunities to learn more.

Responsibilities

• Provide a great experience to every customer.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Skills

People skills

Customer service

Organisation

Positivity

Kindness & teamwork

Resourcefulness

Job description

Oliver Bonas Limited is looking for a proactive Team Member to join our store in London. The role involves delivering a fantastic customer experience, maintaining product knowledge, and working closely with the team to keep the store running smoothly.

You will engage with customers across key days, participate in training, and take ownership of tasks while upholding health and safety standards. Generous discounts and store perks accompany the role.