Part-Time Customer Experience Team Member

Oliver Bonas; City Of London; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Staff discount

Employee assistance

Flexible holidays

Discretionary bonus

Pension scheme

Refer a friend

Parental leave

EDI network

Mental health support

360L training

Free refreshments

Job summary

Oliver Bonas is recruiting a part-time Team Member to join our busy City of London store. The role covers 12 hours per week on set days, focusing on delivering a friendly customer experience, maintaining product knowledge and keeping the store running smoothly.

You will work closely with the team, participate in training, and contribute to sales through helpful service, stock replenishment, and housekeeping.

Qualifications

• Excellent customer service is essential.
• Strong communication with customers and teammates.
• Ability to stay calm and resolve issues quickly.
• Genuine interest in people and helping them enjoy their visit.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain housekeeping standards throughout the store, including back of house areas.
• Support other stores where needed.
• Be aware of store targets and performance versus company figures.
• Be aware of product best-sellers to support sales growth.

Skills

Customer service

Communication

Teamwork

Organisational skills

Problem solving

Positive attitude

Job description

Oliver Bonas is recruiting a part-time Team Member to join our busy City of London store. The role covers 12 hours per week on set days, focusing on delivering a friendly customer experience, maintaining product knowledge and keeping the store running smoothly.

You will work closely with the team, participate in training, and contribute to sales through helpful service, stock replenishment, and housekeeping.