Part-Time Customer Experience Champion

Oliver Bonas Limited; Fareham; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Employee discount

24-hour employee assistance programme

Flexible holiday 30–35 days

Discretionary profit related bonus

Pension plan enrollment

Refer a Friend

Parental leave

EDI and diversity network

Mental Health support

360L eLearning

Free refreshments in store

Job summary

Oliver Bonas Limited is seeking a Team Member in Fareham for a 16-hour pattern. You will help deliver a fantastic in-store experience, maintain knowledge of products, and work closely with the team to keep the store running smoothly.

We value friendly, proactive people who enjoy helping customers and taking ownership of tasks. A positive attitude and reliable teamwork are essential for this role.

Qualifications

• Excellent customer service and people skills.
• Willingness to learn and participate in training.
• Organised and multitask in a retail environment.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Job description

Oliver Bonas Limited is seeking a Team Member in Fareham for a 16-hour pattern. You will help deliver a fantastic in-store experience, maintain knowledge of products, and work closely with the team to keep the store running smoothly.

We value friendly, proactive people who enjoy helping customers and taking ownership of tasks. A positive attitude and reliable teamwork are essential for this role.