Customer Experience Associate - Flexible Hours + WFH

WNU; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A DTC Womenswear startup is seeking a Customer Service Assistant to support customer experience efforts while providing exceptional service. This role involves interacting with customers through various channels, collaborating with different departments, and maintaining high service standards. The ideal candidate will possess strong communication skills, attention to detail, and a proactive attitude. Benefits include flexible work hours and generous holiday, fostering a positive work environment.

Benefits

25 days of holiday

Flexible working hours

Work from home days

Clothing discount

Responsibilities

• Support Customer Experience Manager with department operations.
• Provide outstanding customer service on email and phone.
• Maintain high service standards as per customer policies.
• Communicate across departments regarding customer needs.
• Liaise with warehouse for logistical support.
• Update customer documents for embroideries.
• Oversee customer reviews and feedback.
• Analyze customer and returns data for meetings.

Skills

Fluent in English

Customer communication

Attention to detail

Organizational skills

Proactive problem solver

Exceptional communication skills

Proficient with Microsoft Office

Tools

Google software

Shopify

Job description

A DTC Womenswear startup is seeking a Customer Service Assistant to support customer experience efforts while providing exceptional service. This role involves interacting with customers through various channels, collaborating with different departments, and maintaining high service standards. The ideal candidate will possess strong communication skills, attention to detail, and a proactive attitude. Benefits include flexible work hours and generous holiday, fostering a positive work environment.