Customer Experience & Aftercare Manager

Hamilton Woods; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Relations Manager in Crawley to oversee customer interactions from reservation to aftercare. The position requires strong problem-solving skills and a track record in customer service. Responsibilities include conducting quality inspections, managing customer complaints, and ensuring high satisfaction scores. Competitive pay of £36 per hour Umbrella offered for a temporary to permanent role.

Qualifications

• Experience in customer relations or a similar role.
• Strong problem-solving skills and customer-focused mentality.
• Ability to manage multiple tasks and priorities effectively.

Responsibilities

• Act as the main point of contact for customers throughout their journey.
• Conduct pre-handover inspections to ensure quality standards.
• Manage post-completion defects and warranty issues.

Skills

Customer service

Conflict resolution

Communication

Job description

A recruitment agency is seeking a Customer Relations Manager in Crawley to oversee customer interactions from reservation to aftercare. The position requires strong problem-solving skills and a track record in customer service. Responsibilities include conducting quality inspections, managing customer complaints, and ensuring high satisfaction scores. Competitive pay of £36 per hour Umbrella offered for a temporary to permanent role.