Customer Experience Advisor | S1 | Retail Banking |BanburyBicester

Banco Santander; England; On-site; GBP 24,000; Full time

Job summary

A major UK bank is seeking a Customer Experience Advisor in the Banbury/Bicester area, working 35 hours per week. Responsibilities include being the first point of contact for customers, assisting with transaction queries, and identifying ways to enhance customer experiences. Ideal candidates should have proven customer service abilities and effective communication skills. The position offers a salary of £24,000 plus benefits such as holiday allowance, healthcare options, and pension contributions.

Benefits

Starting salary of £24,000

25 days holiday plus bank holidays

Voluntary healthcare benefits

Pension contribution of 8%

Share plans

Wellbeing support

Global growth opportunities

Qualifications

• Proven ability to deliver outstanding customer service, either face‑to‑face or over the phone.
• Effective communication skills to truly understand customer needs.
• Real desire to go above and beyond for customers.

Responsibilities

• Acting as the first point of contact for customers in the branch or over the phone.
• Assisting with day‑to‑day transaction queries and servicing.
• Identifying new ways to improve the customer experience.

Skills

Outstanding customer service

Effective communication skills

Team working skills

Adaptability to business needs

Job description

Customer Experience Advisor S1 Retail Banking Banbury / Bicester

Country : United Kingdom

IT STARTS HERE

Santander ( ) is evolving from a global high‑impact brand into a technology‑driven organisation and our people are at the heart of this journey. Together we are driving a customer‑centric transformation that values bold thinking, innovation and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn and make a real difference.

Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all professionals at all levels to take a proactive, responsible approach toward risk management.

Retail & Commercial Banking is a global business that integrates all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

The difference you make

Santander is looking for a Customer Experience Advisor based at the Banbury / Bicester Branch, working 35 hours per week on a rota basis Monday to Saturday between 8 am & 6 pm.

As a member of our team you will be more than just the friendly face and voice of Santander. You will be a listener, problem‑solver and will assist customers with a range of activities: simple cash transactions, technology assistance, phone support, fraud protection, and more. Our team is close‑knit and supportive, and you’ll thrive in a fast‑moving, multi‑skilled environment.

To succeed in this role you will be responsible for:

• Acting as the first point of contact for customers in the branch or over the phone
• Assisting with day‑to‑day transaction queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you'll bring

The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven ability to deliver outstanding customer service, either face‑to‑face or over the phone (Required)
• Effective communication skills to truly understand customer needs (Required)
• Real desire to go above and beyond for customers (Preferred)
• Team working skills with a flexible can‑do approach (Preferred)
• Openness to a broad range of activities even outside standard expectations (Preferred)
• Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)

We value your impact

At Santander your contribution matters. We recognise the difference you make every day and ensure you feel valued, supported and rewarded.

• Starting salary of £24,000 plus £500 annual cash allowance
• 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service; option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• Pension contribution: 8 % of salary from Santander (up to 12.5 % if you contribute); some contribution can be taken in cash
• Protection for you and your family: company‑funded death‑in‑service benefit, income protection insurance and discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success via share plans
• As a Santander UK employee, you can request staff versions of our products (Edge Current Accounts, Credit Cards) with no fees, plus many other deals and discounts
• Competitive rewards reflecting your impact and value
• Wellbeing support beyond work: access to apps, discounted gym/fitness, weekly online classes, flexible healthcare, and mental health support
• Support for every life stage: enhanced family leave, childcare options, tailored wellbeing support
• Opportunities to give back through volunteering
• Global growth opportunities across our international network

Local compliance

At Santander we’re proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to an accessible, fair and welcoming recruitment experience for all candidates.

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander, either by nationality, visa or work permit. If a working visa/permit is required, it will not affect our decision to progress your application. However, if you do not have the right to work or the visa application is unsuccessful, Santander will not proceed with your application.

We welcome applications understanding that there may be no relocation package available. Santander will pay mandatory government fees associated with a visa; applicants may be liable for personal employee immigration and relocation costs.

What to do next

If this sounds like a role you are interested in, please apply.

If you need assistance during the recruitment process (alternative copy, additional support), contact us via email.

Employment details

Employment Type: Full‑Time

Experience Required: 0‑5 years (unclarified seniority)

Vacancy: 1