Customer Experience Advisor - Retail Banking (Cardiff)

Banco Santander; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in Cardiff seeks a Customer Experience Advisor to provide outstanding customer service. This role involves assisting customers with transactions and queries both in-branch and via phone. Candidates should possess effective communication and problem-solving skills, and be adaptable to various tasks. With a starting salary of £24,000 and a range of employee benefits, including holiday entitlement and professional development opportunities, this position is ideal for those passionate about customer satisfaction.

Benefits

Competitive salary

Annual cash allowance

Voluntary healthcare benefits

Pension scheme

25 days holiday plus bank holidays

Qualifications

• Proven ability to deliver outstanding customer service face-to-face or over the phone.
• Effective communication skills to understand customer needs.
• Desire to exceed customer expectations.

Responsibilities

• Act as the first point of contact for customers.
• Assist with transactions and queries.
• Answer customer calls.
• Build customer relationships and find solutions.
• Develop knowledge of products and services.

Skills

Outstanding customer service

Effective communication

Flexibility

Team working

Problem-solving

Job description

A leading financial institution in Cardiff seeks a Customer Experience Advisor to provide outstanding customer service. This role involves assisting customers with transactions and queries both in-branch and via phone. Candidates should possess effective communication and problem-solving skills, and be adaptable to various tasks. With a starting salary of £24,000 and a range of employee benefits, including holiday entitlement and professional development opportunities, this position is ideal for those passionate about customer satisfaction.