Customer Experience Advisor - Flexible & Remote

Yorkshire Building Society; Bradford; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society is seeking a Customer Services Representative to deliver a personalised service for savings and mortgage customers across multiple channels. You will manage needs via phone, online channels and social media, while promoting digital channels and ensuring efficient, compliant service.

You will collaborate with colleagues, maintain high standards and adapt to a fast-paced environment, using Microsoft tools to stay productive and accurate.

Qualifications

• Strong communication and listening skills.
• Ability to engage with customers and understand their needs.
• Comfort with using digital tools to manage tasks.

Responsibilities

• Deliver personalised customer service journey across channels.
• Manage customer needs through telephony, web chat, secure messaging and social media.
• Resolve issues at first point of contact where possible.

Skills

Excellent listening skills

Interpersonal skills

Customer-focused

Digital literacy

Resilience in fast-paced environment

Tools

Microsoft Office

Job description

Yorkshire Building Society is seeking a Customer Services Representative to deliver a personalised service for savings and mortgage customers across multiple channels. You will manage needs via phone, online channels and social media, while promoting digital channels and ensuring efficient, compliant service.

You will collaborate with colleagues, maintain high standards and adapt to a fast-paced environment, using Microsoft tools to stay productive and accurate.