Customer Experience Advisor – Digital Banking

HSBC; Winchester; On-site; GBP 26,000; Full time

Job summary

A leading international bank in Winchester seeks a Customer Service Consultant to deliver exceptional service and support to customers. This full-time role requires strong communication skills and resilience, with responsibilities including customer education on digital services. The position offers a competitive salary of £26,000, generous holidays, and various employee benefits. Candidates must be eager to learn and adapt in a dynamic environment. Training will be provided to ensure readiness for the role.

Benefits

Over six weeks’ holiday

Employee discounts access

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations.
• Take ownership of customer inquiries through to resolution.
• Be resilient to a continuously changing environment.

Responsibilities

• Be the first point of contact for customers and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify and support customers in vulnerable situations.

Skills

Excellent communication skills

Ability to take ownership of customer enquiries

Resilience in a changing environment

Job description

A leading international bank in Winchester seeks a Customer Service Consultant to deliver exceptional service and support to customers. This full-time role requires strong communication skills and resilience, with responsibilities including customer education on digital services. The position offers a competitive salary of £26,000, generous holidays, and various employee benefits. Candidates must be eager to learn and adapt in a dynamic environment. Training will be provided to ensure readiness for the role.