Customer Experience Advisor: Branch & Phone Support

Santander Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Advisor for the Hornchurch branch. You will be responsible for providing excellent customer service, assisting with transactions, and identifying solutions. The role requires strong communication skills and a commitment to delivering a great customer experience. Benefits include a starting salary of £26,161, various wellbeing initiatives, and generous holiday allowances. Join a team dedicated to supporting customers and contributing to community initiatives.

Benefits

Competitive rewards

Wellbeing support

Global growth opportunities

25 days holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions

Company-funded protection benefits

Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background.
• Ability to communicate effectively with customers to truly understand their needs.
• A desire to go above-and-beyond for customers.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries, and servicing.
• Building relationships and finding solutions.

Skills

Outstanding customer service

Effective communication

Team working skills

Flexibility and adaptability

Job description

A leading financial institution is seeking a Customer Experience Advisor for the Hornchurch branch. You will be responsible for providing excellent customer service, assisting with transactions, and identifying solutions. The role requires strong communication skills and a commitment to delivering a great customer experience. Benefits include a starting salary of £26,161, various wellbeing initiatives, and generous holiday allowances. Join a team dedicated to supporting customers and contributing to community initiatives.