Customer Experience Advisor

NRL; Syston; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy company located in Syston is seeking a Customer Experience Advisor. This role involves being the first contact for customers and managing queries across multiple platforms. The ideal candidate should have strong communication and problem-solving skills along with adaptability in a fast-paced setting. The position offers a competitive salary and a hybrid working model, allowing for flexible working arrangements post-probation.

Benefits

Competitive salary

Career development opportunities

Hybrid working model

Qualifications

• Proven ability to communicate with customers via various channels.
• Experience in managing priorities and working in fast-paced environments.
• Demonstrated resilience when faced with challenges.

Responsibilities

• Communicate with customers via phone, email, and web chat.
• Take ownership of customer queries and resolve issues.
• Manage multiple tasks effectively while ensuring high service standards.

Skills

Strong communication skills

Problem-solving skills

Time management

Adaptability

Customer-focused mindset

Job description

Customer Experience Advisor

Location: Syston, Leicester, LE71PF

Salary: Competitive

Permanent - Full-time

About the Role: As the Customer Experience Advisor, you’ll be the first point of contact for customers—both domestic and commercial—ensuring they have access to the energy they need. You’ll handle inbound calls and occasionally work on outbound campaigns. No two conversations are the same, and you’ll be empowered to make decisions, solve problems, and provide exceptional support and advice.

You will be working for one of UK’s largest distributors of off-grid energy, with over 40 years of experience delivering reliable solutions to homes and businesses. The company has grown from a 10% market share to over 30%, driven by innovation and strategic acquisitions.

They are leading the way in the energy transition, helping customers move to cleaner, lower-carbon solutions. With a vision to provide 100% renewable energy by 2040, they are investing in new technologies and services to support customers on their journey to net zero.

They also embrace flexible working and encourage candidates with different flexibility needs to apply.

Key Responsibilities

• Communicate clearly with customers via phone, email, and web chat
• Take ownership of queries and work with internal teams to resolve issues
• Investigate problems and see them through to a successful outcome
• Handle a variety of queries, from deliveries to pricing
• Negotiate with customers where needed
• Manage multiple tasks and priorities effectively
• Ensure accurate system updates and maintain high standards
• Work towards KPIs while delivering exceptional service
• Stay resilient when dealing with challenging situations
• Collaborate with your team and support colleagues when needed

What We’re Looking For

• Strong communication and problem-solving skills
• Ability to manage time and priorities effectively
• Resilience and adaptability in a fast-paced environment
• Customer-focused mindset with a passion for delivering great service

Why Join Us

• Be part of a growing, innovative business leading the energy transition
• Opportunities for career development and progression
• Competitive salary
• Hybrid working pattern (2 days in the office, 3 days from home - Once probation is complete)
• ASAP start - on 5th January 2026
• Working Pattern - 3 shift patterns: 1 week of 8am – 4pm / 1 week of 8:30 – 4:30 / 1 week of 9 – 5 & will be required to work 1 Saturday every 4 weeks (this will be paid at time and a half). Bonus of up to £150 per month depending on call volume & quality.

We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer.

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